Returns and Repairs

Our Promise

At Bound, we design our gear to go the distance — responsibly made, thoughtfully crafted, and built to last. But if something’s not right, we’re here to make it better.

Returns

We accept returns within 30 days of purchase for any reason.
To qualify:

  • Product must be unused and in original condition.

  • Include all original tags and packaging.

  • Proof of purchase required.

How it works:

  1. Submit a return request via our website.

  2. We’ll send you a return label (in supported regions).

  3. Refunds are issued within 7–10 business days once the product is received and inspected.

Repairs

Our gear is made to be repaired — not replaced.

Warranty Repairs:
We offer a 2-year warranty covering manufacturing defects in materials and workmanship (e.g. zippers, stitching, buckles, straps).

Out-of-Warranty Repairs:
We offer affordable repairs for wear-and-tear issues — because keeping your gear in use is better for you and the planet.

How it works:

  1. Fill out the repair request form on our site.

  2. Upload photos of the issue.

  3. We'll assess whether it’s covered under warranty or quote a fair repair fee.

  4. You send it in — we fix it and send it back.

Repair. Reuse. Repeat.

Bound products are built to stay in motion. If you’re done with your gear, we’ll help you rehome or recycle it — just reach out.